Shipping policy
Last updated: 1 March 2026
Thank you for shopping with SculptRituals.
This Shipping Policy outlines how orders are processed, shipped, and delivered.
1. Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on:
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Weekends
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Dutch public holidays
Once your order has been shipped, you will receive a confirmation email with tracking information (where available).
If you do not receive a confirmation email, please contact:
2. Shipping Destinations
We currently ship to:
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The Netherlands
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European Union countries
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Selected international destinations
If your country is not listed at checkout, please contact:
3. Delivery Times
Estimated delivery times:
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Netherlands: 1–3 business days
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EU: 3–7 business days
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International: 5–14 business days
Delivery times are estimates and not guaranteed.
Delays may occur due to:
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Customs procedures
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High seasonal demand
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Carrier disruptions
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Force majeure events
SculptRituals is not responsible for delays caused by third-party carriers.
4. Shipping Costs
Shipping costs are calculated at checkout.
Free shipping promotions (if applicable) will be clearly indicated on the website.
Customs duties and import taxes (for non-EU countries) are the responsibility of the customer.
5. Order Tracking
When available, tracking information will be provided via email once your order ships.
Please allow up to 24 hours for tracking updates to become visible.
6. Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect address is provided:
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SculptRituals is not liable for lost shipments
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Additional shipping costs may apply for re-delivery
Please contact support immediately if you notice an address error.
7. Lost or Damaged Packages
If your package arrives damaged:
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Contact support within 48 hours
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Provide clear photos of the packaging and product
If a package appears lost:
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First check with your local carrier
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Then contact support@sculptrituals.com
We will investigate with the carrier and provide a resolution where appropriate.
8. Refused or Unclaimed Packages
If a package is refused or not collected:
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Return shipping fees may be deducted from any refund
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Original shipping costs are non-refundable
9. Risk of Loss
Risk transfers to the customer once the package is delivered to the provided address.
For EU consumers, statutory consumer protections under Dutch and EU law remain applicable.
10. Contact
For all shipping-related inquiries, please contact: